Refund policy

The short version: We want you to love LeLick. If you don't — for any reason — email us and we'll make it right.

 

 

The LeLick Promise

First-time orders. Trying us for the first time and it's not clicking? Email us within 30 days of delivery and we'll either:

  • Send you a different flavor to try (sometimes you just gotta find the right one), or

  • Refund your first order, no hoops, no return-shipping labels, no chase

No hassle, no hard feelings. (For real. We'd rather you have a good experience than hang onto an unhappy lollipop.)

Repeat orders. Welcome back — we love you for it. If something's actually wrong with a repeat order — damaged, missing items, wrong flavor sent, anything that's on us — we'll always fix it. That part never changes.

What we can't do is refund a repeat order purely because of a change of heart. By the second order, you already know what LeLick tastes like, so a "didn't love it this time" refund isn't something we can offer. (Fair, right?)

A note about returns

LeLick is a consumable food product, so we can't accept physical returns once an order has left our warehouse — that's a food safety thing, not a us-being-difficult thing. Instead, we issue refunds or send replacements based on whatever works best for you. No mailing anything back required.

Damaged in transit

If your order shows up looking sad — broken sticks, crushed boxes, anything that didn't survive the trip — send a photo to cherry@enjoylelick.com within 14 days of delivery. We'll replace it. Free.

Wrong order or missing items

That's on us. Email us within 14 days and we'll fix it right away.

Refund timing

Once a refund is approved, it processes back to your original payment method in 3–5 business days. Banks occasionally take their sweet time after that — if you don't see it within 10 business days, nudge your bank first, then nudge us.

Subscriptions

Cancel, pause, swap flavors, or change frequency anytime from your account. No "must call to cancel" nonsense, no "log in four minutes before billing or you're stuck for another month." We trust you to know when you want lollipops.

How to start a refund or replacement

Email cherry@enjoylelick.com with:

  • Your order number

  • What happened

  • A photo (if applicable — damaged, wrong item)

We reply within 1–2 business days. We are easy to email.

Lots of love, The LeLick Team